Frequently Asked Questions

Account

You can update this from the “My Account” page of our site.

When you sign up for service, you should received an initial order confirmation email. Once the order is processed you will receive an order completed email that will include the tracking number.

You can also review you account profile and order details from your “My Account” page.

Billing

Yes, when you sign up for service, automatic payments are setup with your payment method. We use PayPal to manage this part of the sign up process.

If you cancel your automatic payments to us in PayPal it will automatically cancel your service with us.

Yes you have to use PayPal as it manages our automatic monthly charges. We recommend creating a PayPal account when you checkout to make payment if you don’t have an account already.

No we do not require contracts with our plans. Our plans are on a month to month basis that is prepaid up front. You can cancel your plan at anytime.

Steps to update your Paypal payment method.

  1. Login to PayPal at the following link:
    https://www.paypal.com/myaccount/autopay/
  2. Click on “MobileData2go” then you should see the “Payment Method”, then just edit it to the correct payment account.

Be careful not to cancel the auto payment or it will trigger a cancellation of your internet service on our system.

Coverage

Yes you can use it anywhere there is service.

This would depend on how far your address is to the nearest cellular tower. A good rule of thumb is if your cell phone is able to pick up signal inside your home then we should have coverage.

Send us a chat or email message with your service address and we can determine which plan would be best for you.

Internet Service

Yes you can do this just by cancelling service then when ready again to sign back up. Keep in mind if service has gone for a long period in between service you may have to purchase another sim card as the old one can’t be reused.

Yes we have a 7 day full refund policy if it does not work as expected upon return of all items. After that we have a 30 day return policy on equipment only minus a 20% restocking fee. Once the plan is activated and after 7 days we cannot refund the monthly charge due to activation charges.

No we don’t throttle speeds on any of our plans. There may be slow-downs due to network congestion. During peak times, when the network is congested you might see slower speeds. This is, however, temporary.

Our Blue and Pink plans do not have any data caps.

Only our Red plan has a 200GB data cap. Once that data is used data will slow to unusable speeds and/or be cut off until the next renewal cycle.

Speeds are determined by how close you are to the nearest cellular tower. On average we have seen speeds between 20 mbps to 60 mbps. The fastest we have seen on our service has been 140 mbps.

Here is a quick guide based on distance to the tower. (Note this is just an estimate. Many factors can reduce speeds.)

  • 0-1 miles: over 50+ mbps
  • 1-2 miles: between 30 and 50 mbps
  • 2-4 miles: between 20 and 30 mbps
  • 4+ miles: between 1 and 20 mbps

Router/Equipment

Yes you can attached a MIMO type antenna to the router. Just remove the paddle style antennas and connect your external antennas to the same terminals. The antenna cable should have a SMA male end to work correctly with the router.

Yes you can but it’s limited to the following devices.

  • WE826-T2
  • WE826-Q
  • WE1326
  • WE3526

If you are bringing your own device and its one of the supported models above please contact us to confirm that the modem inside the device is also compatible.

The default password to the WIFI is: internet2go

Troubleshooting

Please update the router software to our latest version. Contact us for steps on how to update the router.

If you are having issues with the connection please try the following steps.

  1. Unplug the router from power.
  2. Wait 10 minutes.
  3. Plug power back into the router.

If you are still having issues after trying this, please contact support by one of the methods below: